Refund policy

We want you to be happy with what you buy. If something is not right, tell us and we will sort it out.

You have 30 days from the day your order arrives to ask for a return on most items. Items with electronic parts — a battery, a motor or a display — have a 14-day window from delivery. Those are: the interval timer, the clip-on pedometer, the seated under-desk elliptical, the gyroscopic wrist exerciser and the adjustable upright pedal exerciser.

To be returned, an item must be unused, in the condition you received it, and in its original packaging.

If you simply changed your mind, you pay the return postage. We email you a prepaid label and deduct its cost from your refund, so there is nothing to arrange yourself.

If the item arrived damaged, faulty, or is not what you ordered, the return costs you nothing. Send us a photograph within 48 hours of delivery and we will refund you in full or send a replacement, whichever you prefer.

Items under $10 are final sale and cannot be returned.

To start a return, email support@steadymove.co with your order number and what is wrong. We will reply with a label and instructions. Please do not send anything back before you hear from us: returns go to our supplier’s returns centre, not to a Steadymove address, and a parcel sent anywhere else cannot be refunded.

Once your return arrives and is checked, your refund goes back to the card you paid with. Banks usually take a few business days to show it.

Questions before you buy? Email support@steadymove.co or call (361) 602-6591.